Refund policy

Pursuant to Article L121-20 of the Consumer Code, the customer has 14 days from delivery of their order to exercise their right of withdrawal and return the product* to the seller for a refund (or request store credit), without penalty, except for shipping and return costs, provided that the product has not been worn and that the jewelry retains its small reference tag and original packaging. If the jewelry no longer has its original packaging (reference label, plastic, pouch), no refund or store credit will be issued.

*NB: for hygiene reasons, piercings are neither exchangeable nor refundable.

Refunds can only be issued to the bank card used for payment. 

If a refund is requested, return fees will apply. In mainland France, the customer will be charged a flat contribution toward return shipping costs of €6.00 including VAT. In Europe, these fees will be €12.00 including VAT.

If store credit is requested, no return fees will be charged. Store credit issued is valid for 28 days from the date of issue and cannot be combined with other codes (store credit, loyalty voucher, special offer).

If a piece of jewelry was purchased using a discount code, the refund will be based on the amount paid using that code. The same applies to a defective piece of jewelry.

If a piece of jewelry was purchased using store credit, please contact customer service at serviceclients@appliquesalondepot.com or info@appliquesalondepot.com to have new store credit issued.

Promotional offers: if an order is placed during a promotional period featuring an offer such as “1 free piece of jewelry when you buy 3”, the free piece of jewelry must be returned if a request for a full or partial refund affects the terms of the offer.

During the holiday season, returns for all orders placed in December will be extended.

All returns of jewelry purchased on our website must be made through our service. Jewelry cannot be returned to our ZAG stores or to our retailers.

To cancel an order, email us within one hour of placing your order at info@appliquesalondepot.com and include your full name and order number. We will take care of the rest.